Rajeev Jain

Vice President, Global Operations Centers Organization, Business Transformation

Rajeev Jain is Head of Finance Operations, responsible for Finance Controllership’s transaction environment and overall operational excellence. Finance Operations is a fundamental partner with the rest of Finance Controllership, helping the organization continue to innovate and deliver essential financial services. Rajeev’s scope also includes HUB site leadership and cohesive operational delivery, knowledge management, and HUB talent management.

Prior to joining Finance Controllership, Rajeev served as Head of HP’s Global Operation Centers Organization (GOCO) in the Business Transformation organization.  In that role, he enabled seven global sites through HP separation, established Site Governance and also helped transform the sites utilizing optimization, sourcing and robotics. In addition, he served as a Director for the HP India legal entity.

Rajeev also has served as Region Head India for HP Global Business Services (GBS), supporting HP in Sales, Marketing, Supply Chain and related operations.

His career has spanned more than 28 years including six years with HP, in addition to organizations like General Electric (GE), Larsen & Toubro, Eicher group and Fidelity Investments.

Rajeev has built strong business acumen in Financial Services, BPO, Supply Chain, Customer Service and Manufacturing domains. He also has extensive experience in Business Unit P&L management, Client Management, Lean Six Sigma, Process Reengineering, Factory Management and Change Management.

Rajeev holds a degree in Mechanical Engineering from IIT (BHU), Varanasi. He also earned distinctions as a Certified Quality Leader and a Certified Master Trainer for Lean Six Sigma during his time at GE.  Additionally, he earned the first Executive Belt at HP.

Rajeev serves on the National Association of Software and Service Companies (NASSCOM), India’s Apex Body for Software Firms, on the regional council for GICs (need this spelled out) and is a strategic advisor to a start-up, ‘Urban Fitness.’ He is passionate about community service focused on underprivileged children and women, and also supports HP’s Social Innovation programs.


11:20 AM Selecting & Redesigning Processes for Successful RPA Integration

  • Defining key criteria in process selection based on the level of complexity, human intervention and frequency of tasks
  • Reviewing existing processes and shortlisting the right processes to automate to achieve the greatest ROI
  • Process redesign: Defining clear and well-established rules and identifying exceptions


13:20 PM Defining the Most Suitable RPA Governance & Operating Model

  • Reviewing your organisation¡¦s core functional processes and competency model - who owns it?
  • Enhancing close collaboration between IT and business units to ensure both technological and business lens are taken into consideration in RPA adoption
  • Developing a common operating model governing the use of RPA
  • Continuously benchmarking and assessing your RPA operating model to determine its suitability