Lai Khim Poh

Chief LEA:D Officer
Inland Revenue Authority of Singapore
Lai Khim is the Chief LEA:D Officer of Inland Revenue Authority of Singapore. She drives digital transformation and champions the use of technologies and data in operations to achieve IRAS strategic priorities and to improve productivity. Prior joining IRAS, she was the Head of IT for Singtel Consumer Singapore and the Regional Head of Group IT Governance, Planning, Enterprise Architecture and Service Excellence in Singtel. Lai Khim held multiple IT roles in the past as Director of Enterprise Application, Infrastructure, Operations, Security, Planning and Project Management Office.


9:50 AM Overcoming Roadblocks in RPA Implementation

  • Overview of current RPA projects and milestones achieved to-date
  • Recapping project challenges encountered and effective resolutions
  • Developing a flexible, agile strategy to address and overcome RPA implementation hurdles
  • Setting performance benchmarks, metrics, timelines to evaluate the progress of your RPA projects