Lai Khim Poh Chief LEA:D Officer
Inland Revenue Authority of Singapore
Lai Khim is the Chief LEA:D Officer of Inland Revenue Authority of Singapore. She drives digital transformation and champions the use of technologies and data in operations to achieve IRAS strategic priorities and to improve productivity. Prior joining IRAS, she was the Head of IT for Singtel Consumer Singapore and the Regional Head of Group IT Governance, Planning, Enterprise Architecture and Service Excellence in Singtel. Lai Khim held multiple IT roles in the past as Director of Enterprise Application, Infrastructure, Operations, Security, Planning and Project Management Office.


13:50 PM Sourcing & Retraining Your Manpower for RPA Deployment

  • Technical vs. business know-hows: What kind of skill sets best-fit your RPA team?
  • Effective change management strategies for empowering employees to embrace new technologies and to strive for innovation
  • Building your digital workforce: Equipping staff with new and relevant skills such as critical thinking