Kim Yee Tang

Director, Technology & Architecture Office
Mr Tang Kim Yee is Director of Technology and Architecture Office in Singtel’s Group Enterprise. In this role, he strategizes and leads the transformation and digitalization effort within the organization. He currently leads the group in Robotic Process Automation and various other automation initiatives within Group Enterprise. He has also led and managed the private cloud infrastructure program for Singapore Government. Prior to Singtel, he spent 18 years in Visa Inc. integrating global acquisitions, payment systems and mission critical applications. He holds a Bachelor of Engineering (Honours) in Electrical and Computer Systems Engineering and an Master of Business Administration from Nanyang Business School, Nanyang Technology University.


14:00 PM Extracting & Translating Data for RPA Implementation

15:50 PM Leveraging RPA to Drive Service Delivery Transformation & Productivity Improvements

  • Revisiting Singtel’s RPA journey: Identify areas of RPA application, project objectives and targets
  • A look at how RPA is driving service delivery transformation and operational excellence in Singtel: From raising change ticket to customer order processing and billing for enterprise customers
  • Steps to ensuring RPA integration with existing legacy systems
  • The road ahead: Building an in-house Centre of Excellence in robotics