Pre-Conference Workshops - Monday 4 December 2017

8:30 AM - 11:00 AM Workshop A: Launching RPA Pilot Projects - Proof of Concept (POC) and Result Analysis

Abhishek Verma, Vice president & APAC Lead - Operational Excellence, Credit Suisse
Early adopters who look for quick, viable results in cost savings and efficiency often dive straight into RPA with a complete process transformation. Through RPA pilot projectsadvancement, organisations can learn, foresee potential technical and commercialchallenges,fix them, gain the right support from management and staff, and gradually implement RPA across the enterprise to ensure longtermsuccess.
This step-by-step interactive workshop weighs up the benefits and risks of pressingforward with robotics, covers a tick list of what you should be assessing and covers othernecessary knowledge to ensure the success of your RPA pilot projects.
Learning outcomes:
· Understanding the basics of RPA, its potential approaches and benefits
· Evaluating risks and how to manage them
· Engaging stakeholders in identifying opportunities for RPA implementation
· Planning a successful RPA pilot initiative: Outlining the proof of concept, testing the solution and analysing results
· Re-evaluate operating model and overall technology architecture

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Abhishek Verma

Vice president & APAC Lead - Operational Excellence
Credit Suisse

11:00 AM - 2:00 PM Workshop B: Mastering Process Redesign & Vendor Selection

Abhishek Verma, Vice president & APAC Lead - Operational Excellence, Credit Suisse
Not all processes are suitable for robotic process automation. Without understanding yourorganisation’s processes clearly and choosing the right process to automate, successfulbusiness transformation will never be achieved with the narrow objective of automationalone. Vendor selection is the next most important step in implementing RPA. RPA consulting firms and technology providers all claim they are the best in the market. However what are really their differences? RPA projectleaders need to consider their organisation’s vision and business operations to ensure abest-fit.
This workshop covers insights on transforming your processes and selecting the rightvendor that can match your RPA objectives.
Learning Outcomes:
· Assessing your processes based on complexity, applications involved, technology and geographical location of process owners
· Identifying the process and deciding between end-to-end integrationor partial integration with RPA
· Defining the vendor selection criteria
· Understanding the key differences of the common RPA solutions providers offerings
· Weighing the pros and cons of outsourcing RPA vs. developing in-house RPA capabilities
· Post RPA implementation: Monitoring and tracking the performance of your processesand vendors

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Abhishek Verma

Vice president & APAC Lead - Operational Excellence
Credit Suisse

2:00 PM - 2:00 PM Workshop C: How SMEs can Become Innovative Disruptors by Maximizing the Benefit of RPA

Matthew Crockett, Director - Finance & Technology, Crown World Mobility
It’s a common thinking that Robotic Process Automation (RPA) is for large companies with complex operations to automate their front and back office. As RPA technologies are more accessible today, smaller companies are now realizing too the huge potential of RPA to disrupt and transform their existing business processes, and markets, by enabling significantly increased quality, speed and scalability in shared services. With automation, employees in SMEs can focus on creative work and customer care, with the routine, repetitive tasks that are essential though not inspiring to employees done by robots. Most importantly, investing in RPA can make SMEs increase competitiveness without additional scale, staying Lean and Agile while scaling business volume, with quality, despite limited resources. With RPA automation SMEs can move fast and change quickly to punch above their weight. This workshop examines the unique opportunities, challenges and risks for SMEs to adopt RPA in pursuit of exponential productivity growth.
Learning Outcomes:
· Find your focus and understand the business opportunity for SMEs to be positively disruptive with RPA
· Separate your "must-have" needs from your "good-to-have" wants to focus your requirements on the smallest opportunities which will make the biggest difference first
· Optimise your operating model. Reassess your current operating model to ensure your processes, controls are efficient and risks effectively managed
· Create a budget and business case for your RPA initiative while evaluating your business requirements, operating model, pricing structure of the RPA software and implementation cost
· Explore the “free of charge” RPA software on the market and other affordable ways to get started
· Implement your RPA successfully with Lean governance, making provision for future process changes, maintenance and scale

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Matthew Crockett

Director - Finance & Technology
Crown World Mobility