\"

CONFERENCE DAY TWO

8:30 AM - 9:00 AM Morning Coffee and Registration

9:00 AM - 9:10 AM Opening Remarks from the Chairperson

LEADING RPA APPLICATIONS

9:10 AM - 9:50 AM Achieving Service Innovation & Excellence in Deutsche Telekom with RPA

Sebastian Zeiss, Vice President, Automation & Development, Deutsche Telekom Technical Services
  • Better, faster, cheaper: A look into how Deutsche Telekom improved its customer service with RPA and the results achieved
  • How has RPA help to foster digitisation in Deutsche Telekom?
  • Ensuring intelligent integration of robots, human agents and machine learning

img

Sebastian Zeiss

Vice President, Automation & Development
Deutsche Telekom Technical Services
  • Reviewing your organisation¡¦s core functional processes and competency model - who owns it?
  • Enhancing close collaboration between IT and business units to ensure both technological and business lens are taken into consideration in RPA adoption
  • Developing a common operating model governing the use of RPA
  • Continuously benchmarking and assessing your RPA operating model to determine its suitability

img

Sumeet Pathak

Senior Vice President, Automation
Societe Generale
img

Rajeev Jain

Vice President, Global Operations Centers Organization, Business Transformation
HP
img

Pascal Bornet

Director, Leader for Robotic Process Automation (RPA) and Global Business Services (GBS) Advisory, Asia
Ernst & Young Advisory Pte. Ltd.

10:30 AM - 11:00 AM Speed Networking & Morning Refreshment Break

ORGANISATION-WIDE RPA IMPLEMENTATION

ROUNDTABLE A

11:00 AM - 12:20 PM Empowering Employees to Innovate in the RPA Adoption Journey

Nigel Lim, Manager of Group Information Strategy & Technology Services Corporate Center for Asia & Oceania (AOH) , Mitsubishi Corporation

img

Nigel Lim

Manager of Group Information Strategy & Technology Services Corporate Center for Asia & Oceania (AOH)
Mitsubishi Corporation

ROUNDTABLE B

11:00 AM - 12:20 PM RPA Fact-Finding and Vendor Assessment

Srikanth R, SVP, Transformation Lead and Engineering Excellence Coach, Citi

img

Srikanth R

SVP, Transformation Lead and Engineering Excellence Coach
Citi

ROUNDTABLE C

11:00 AM - 12:20 PM Applying Artificial Intelligence in your organization

Christoph Bergmeir, Research Fellow, Applied Machine Learning, Monash University

img

Christoph Bergmeir

Research Fellow, Applied Machine Learning
Monash University

ROUNDTABLE D

11:00 AM - 12:20 PM Sourcing & Retraining Your Manpower for RPA Deployment

Raghu Ramvp, Global Real Estate & Facilities Management - Global Delivery Network, QuintilesIMS

img

Raghu Ramvp

Global Real Estate & Facilities Management - Global Delivery Network
QuintilesIMS

BEYOND RPA

12:20 PM - 1:50 PM Networking Lunch

  • Evaluating the cost, capability and performance of 'bot farm'
  • How will ‘bot farm’ change the game for RPA uptake in your organisation?
  • Assessing the security risks of ‘bot farm’ and how your organisation can mitigate them

img

Sumeet Pathak

Senior Vice President, Automation
Societe Generale
img

Prashant Agarwal

Director, EDGE (Group Innovation)
AIA
img

Mun Kew Leong

Deputy Director, Institute of Systems Science
National University of Singapore

2:30 PM - 3:10 PM Driving Large-Scale Enterprise-Wide Adoption of RPA

Sebastian Zeiss, Vice President, Automation & Development, Deutsche Telekom Technical Services
  • Exploring the benefits of driving enterprise-wide RPA adoption and its contribution to business sustainability
  • Moving beyond RPA pilot projects: Implementing a gradual, step-by-step continuous improvement framework to integrate RPA as a core part of operations
  • Benchmarking and evaluating your organisation¡¦s readiness in developing a Robotic Centre of Excellence (CoE) for enterprise-wide RPA adoption

img

Sebastian Zeiss

Vice President, Automation & Development
Deutsche Telekom Technical Services

3:10 PM - 3:40 PM Afternoon Refreshment Break

3:40 PM - 4:20 PM Progressing to the Next Level: Artificial Intelligence (AI) & Machine Learning

Mun Kew Leong, Deputy Director, Institute of Systems Science, National University of Singapore
  • From RPA to AI: Outlining the stages and elements of RPA maturity and where we are at now
  • How can your organisation tap into of AI to progress up the maturity level?
  • Identifying risks and challenges of AI application and how to better manage them
  • Aligning people, process and technology with AI

img

Mun Kew Leong

Deputy Director, Institute of Systems Science
National University of Singapore

4:20 PM - 4:30 PM Closing Remarks from Chairperson & Close of Conference Day 2