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CONFERENCE DAY TWO

8:30 AM - 9:00 AM Morning Coffee and Registration

9:00 AM - 9:10 AM Opening Remarks from the Chairperson

LEADING RPA APPLICATIONS

9:10 AM - 9:50 AM Achieving Service Innovation & Excellence in Deutsche Telekom with RPA

Sebastian Zeiss, Vice President, Automation & Development, Deutsche Telekom Technical Services
  • Better, faster, cheaper: A look into how Deutsche Telekom improved its customer service with RPA and the results achieved
  • How has RPA help to foster digitisation in Deutsche Telekom?
  • Ensuring intelligent integration of robots, human agents and machine learning

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Sebastian Zeiss

Vice President, Automation & Development
Deutsche Telekom Technical Services

9:50 AM - 10:30 AM Integrating Cognitive Abilities in RPA to Drive Value Creation in Your Organisation

  • What are the required tools and technologies to integrate cognitive abilities into RPA?
  • Developing an analytical platform with cognitive abilities such as language processing
  • How can RPA lead to intelligent decision-making using insights from big data and analytics?

10:30 AM - 11:00 AM Speed Networking & Morning Refreshment Break

11:00 AM - 11:40 AM Transforming Supply Chain Operations with RPA to Deliver Lean Warehouse & Inventory Management

Andy Pilkington, Assistant Director of Automation, DHL Supply Chain Tim Cuthbert, Director, Operations Excellence, DHL Supply Chain
  • Assessing RPA solution capability and ensuring alignment with commercial business requirements
  • An update on DHL's RPA pilot project in material handling and warehouse control to improve product traceability
  • What is next? Integrating with artificial intelligence (AI) to continuously improve supply chain operations

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Andy Pilkington

Assistant Director of Automation
DHL Supply Chain
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Tim Cuthbert

Director, Operations Excellence
DHL Supply Chain

ORGANISATION-WIDE RPA IMPLEMENTATION

  • Reviewing your organisation¡¦s core functional processes and competency model - who owns it?
  • Enhancing close collaboration between IT and business units to ensure both technological and business lens are taken into consideration in RPA adoption
  • Developing a common operating model governing the use of RPA
  • Continuously benchmarking and assessing your RPA operating model to determine its suitability

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Sumeet Pathak

Senior Vice President, Automation
Societe Generale
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Rajeev Jain

Vice President, Global Operations Centers Organization, Business Transformation
HP

1:50 PM - 2:30 PM Sourcing & Retraining Your Manpower for RPA Deployment

Lai Khim Poh, Chief LEA:D Officer, Inland Revenue Authority of Singapore
  • Technical vs. business know-hows: What kind of skill sets best-fit your RPA team?
  • Effective change management strategies for empowering employees to embrace new technologies and to strive for innovation
  • Building your digital workforce: Equipping staff with new and relevant skills such as critical thinking

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Lai Khim Poh

Chief LEA:D Officer
Inland Revenue Authority of Singapore
  • Evaluating the cost, capability and performance of 'bot farm'
  • How will ‘bot farm’ change the game for RPA uptake in your organisation?
  • Assessing the security risks of ‘bot farm’ and how your organisation can mitigate them

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Sumeet Pathak

Senior Vice President, Automation
Societe Generale
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Prashant Agarwal

Director, EDGE (Group Innovation)
AIA
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Mun Kew Leong

Deputy Director, Institute of Systems Science
National University of Singapore

3:10 PM - 3:40 PM Afternoon Refreshment Break

3:40 PM - 4:20 PM Driving Large-Scale Enterprise-Wide Adoption of RPA

Sebastian Zeiss, Vice President, Automation & Development, Deutsche Telekom Technical Services
  • Exploring the benefits of driving enterprise-wide RPA adoption and its contribution to business sustainability
  • Moving beyond RPA pilot projects: Implementing a gradual, step-by-step continuous improvement framework to integrate RPA as a core part of operations
  • Benchmarking and evaluating your organisation¡¦s readiness in developing a Robotic Centre of Excellence (CoE) for enterprise-wide RPA adoption

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Sebastian Zeiss

Vice President, Automation & Development
Deutsche Telekom Technical Services

BEYOND RPA

4:20 PM - 5:00 PM Progressing to the Next Level: Artificial Intelligence (AI) & Machine Learning

Mun Kew Leong, Deputy Director, Institute of Systems Science, National University of Singapore
  • From RPA to AI: Outlining the stages and elements of RPA maturity and where we are at now
  • How can your organisation tap into of AI to progress up the maturity level?
  • Identifying risks and challenges of AI application and how to better manage them
  • Aligning people, process and technology with AI

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Mun Kew Leong

Deputy Director, Institute of Systems Science
National University of Singapore

5:00 PM - 5:10 PM Closing Remarks from Chairperson & Close of Conference Day 2