Conference Day Two – Wednesday 6 December 2017

Conference Day Two – Wednesday 6 December 2017

8:30 AM - 9:00 AM Morning Refreshment and Registration

Conference Day Two – Wednesday 6 December 2017

9:00 AM - 9:10 AM Opening Remarks from the Chairperson

Prashant Bivalkar, Director, Automation Enablement Lead, A global financial services company

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Prashant Bivalkar

Director, Automation Enablement Lead
A global financial services company

Governance & Risk Management

9:10 AM - 9:50 AM Case study: Developing a Secure and Compliant Virtual Workforce Governance Framework

Raymond Yulo, Process Excellence Manager, Google
Pilot schemes are a great start, but once those pilots have run, how can you begin to embed bots as part of daily operations in a secure, compliant way? In this session you will learn from Google’s experiences of RPA governance architecture, and discover how to:
Develop clear governance policies and controls that IT, information security and business leaders understand and can adhere to
Manage vendor relationship in an effective and sustainable way
Create a robot governance working group of key stakeholders across the business to prevent systems changes from causing later headaches for your virtual workforce

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Raymond Yulo

Process Excellence Manager
Google

Governance & Risk Management

9:50 AM - 10:20 AM Case study: How to Mitigate Systematic and Business Risks from RPA Implementation

Adrian Iaiza, Head of Process Automation and Improvement , TAL Australia
A 24/7 bot works much faster than its human equivalent. However without human checking its work, there could be dramatic and catastrophic results.
· Developing a risk assessment and control program to ensure robotic and human error are reduced at your launch stage and thereafter
· Building a robust RPA governance framework to manage risks and increase control and security
· Continuing risk monitoring after scaling up RPA projects organization-wide

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Adrian Iaiza

Head of Process Automation and Improvement
TAL Australia

Governance & Risk Management

10:20 AM - 10:50 AM Case study: It’s after the party, what’s next? Ongoing Maintenance and Governance of the Robotic Fleet

Adrian Iaiza, Head of Process Automation and Improvement , TAL Australia
  • What does maintenance mean after implementation?
  • Creating a self-regulating control and governance framework
  • Strategies to safeguard ROI and avoid erosion

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Adrian Iaiza

Head of Process Automation and Improvement
TAL Australia

Governance & Risk Management

11:00 AM - 11:30 AM Morning Networking & Refreshment Break

Progressing to the Next Level of Intelligent Automation

11:30 AM - 12:10 PM Case study: Integrating RPA With Cognitive Computing in the Legal Industry

Stephen Poor, Chair Emeritus, Seyfarth Shaw LLP
Many organizations are trying to make RPA ‘smarter’. The focus is now shifting towards how to assist the delivery of intuitive decision making capabilities that cognitive technology enables. With a lot of uncertainty in this space, Seyfarth Shaw LLP (USA), the first law firm in the world to implement robotic and cognitive technology into business functions, will run you through their journey to provide tangible takeaways around:
· How RPA has cut the customer data migration process into various systems from 35 minutes to 4.5 minutes
· Enabling machine learning to structure volumes of unstructured organizational data for client & due diligence practices
· Overcoming challenges with integrating both these technologies into the IT architecture
· Developing a control framework that enables continuous improvement of these technologies

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Stephen Poor

Chair Emeritus
Seyfarth Shaw LLP

Scaling Up RPA

12:10 PM - 12:50 PM Case study: How QBE Scales up RPA Regionally & Globally

Kanishka Kumar Sinha, Director Automation- Transformation and Change, QBE Insurance
· Identifying challenges during RPA scale up and building a CoE for RPA
· Scaling up beyond your location to achieve a regional and global RPA
· Managing complexities of regulatory landscape and RPA implementation

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Kanishka Kumar Sinha

Director Automation- Transformation and Change
QBE Insurance

Scaling Up RPA

12:50 PM - 1:50 PM Networking Lunch

Scaling Up RPA

1:50 PM - 2:30 PM Case Study: Achieving Service Innovation & Excellence with RPA on a Global Scale

Shiva Panchatcharam, SVP - Service Delivery APAC, Sutherland HC
· Better, faster, cheaper: A look into how to improve customer service with RPA
· How has RPA helped to foster digitization with a global standard at Sutherland Healthcare?
· Ensuring intelligent integration of robots, human agents and machine learning
· Improving customer experience by integrating services across eco system of connected healthcare

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Shiva Panchatcharam

SVP - Service Delivery APAC
Sutherland HC

Scaling Up RPA

3:10 PM - 3:50 PM Case study: HSBC Global Finance’s RPA Journey in Specialized Finance & Accounting Processes with 30 Robots, 40%- 60% Efficiency Gain and a Saving of 800K

Anand Satyamurthy, Head of Change & Transformation, HSBC
  • Assessing for potential of RPA in Finance & Accounting in Financial Services
  • Critical success factors for implementation
  • Example implementation life-cycle, support model and learning so far
  • Evolution in overall approach for future deployment based on learning

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Anand Satyamurthy

Head of Change & Transformation
HSBC

Scaling Up RPA

3:10 PM - 3:40 PM Afternoon Networking & Refreshment Break

· Understanding the limitations of RPA, and whether outsourcing would remain the preferred alternative for back office processes
· Establishing how far you can go into RPA as an organisation before a fundamental revision of sourcing models and strategies is required

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Moorthy LG

Senior Vice President Global Head - Global Business Services
Olam International
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Ritesh Sarda

Chief Information Officer
Sunlife Financial Hong Kong
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Martin Prinz

Global RPA Risk Control Lead
UBS
According to the recent statistics, 30% of RPA implementations end up being unsuccessful. In this session, the panelists will cover some key implementation challenges and reasons for failure such as trying to automate the end-to-end process instead of starting simple, thinking solely of short-term gains and not investing in the future, putting people strategy later, etc, and discuss how to initiate actions to drive success.

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Rajan Kumar Upadhyay

Principal Architect
DHL
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Rae Amarullah

Director, Upstream SC Planning and Data Analytics & Reporting
Schneider Electric
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Abhishek Verma

Vice president & APAC Lead - Operational Excellence
Credit Suisse
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Adrian Iaiza

Head of Process Automation and Improvement
TAL Australia
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Shaemus Tarrant

Capability Owner (RPA)
Schroders Investment Management

Scaling Up RPA

5:00 PM - 5:10 PM Closing Remarks from Chairperson & Close of Conference Day Two

Prashant Bivalkar, Director, Automation Enablement Lead, A global financial services company

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Prashant Bivalkar

Director, Automation Enablement Lead
A global financial services company