Conference Day Two – Wednesday 6 December 2017

Conference Day Two – Wednesday 6 December 2017

8:30 AM - 9:00 AM Morning Refreshment and Registration

Conference Day Two – Wednesday 6 December 2017

9:00 AM - 9:00 AM Opening Remarks from the Chairperson

Governance & Risk Management

9:10 AM - 9:50 AM Case study: Developing a Secure and Compliant Virtual Workforce Governance Framework

Raymond Yulo, Process Excellence Manager, Google
Pilot schemes are a great start, but once those pilots have run, how can you begin to embed bots as part of daily operations in a secure, compliant way? In this session you will learn from Google’s experiences of RPA governance architecture, and discover how to:
Develop clear governance policies and controls that IT, information security and business leaders understand and can adhere to
Manage vendor relationship in an effective and sustainable way
Create a robot governance working group of key stakeholders across the business to prevent systems changes from causing later headaches for your virtual workforce

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Raymond Yulo

Process Excellence Manager
Google

Governance & Risk Management

9:50 AM - 10:30 AM Case study: How to Mitigate Systematic and Business Risks from RPA Implementation

Sekhar Pidathala, Chief Information Security Officer and Head IT Governance, AXA
A 24/7 bot works much faster than its human equivalent. However without human checking its work, there could be dramatic and catastrophic results.
· Developing a risk assessment and control program to ensure robotic and human error are reduced at your launch stage and thereafter
· Building a robust RPA governance framework to manage risks and increase control and security
· Continuing risk monitoring after scaling up RPA projects organization-wide

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Sekhar Pidathala

Chief Information Security Officer and Head IT Governance
AXA

Governance & Risk Management

10:30 AM - 10:30 AM Morning Networking & Refreshment Break

Scaling Up RPA

11:00 AM - 11:40 AM Case study: How QBE Scales up RPA Regionally & Globally

Kanishka Kumar Sinha, Director Automation- Transformation and Change, QBE Insurance
· Identifying challenges during RPA scale up and building a CoE for RPA
· Scaling up beyond your location to achieve a regional and global RPA
· Managing complexities of regulatory landscape and RPA implementation

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Kanishka Kumar Sinha

Director Automation- Transformation and Change
QBE Insurance

Scaling Up RPA

11:40 AM - 12:20 PM Case Study: Achieving Service Innovation & Excellence with RPA on a Global Scale

Shiva Panchatcharam, SVP - Service Delivery APAC, Sutherland HC
· Better, faster, cheaper: A look into how to improve customer service with RPA
· How has RPA helped to foster digitization with a global standard at Sutherland Healthcare?
· Ensuring intelligent integration of robots, human agents and machine learning
· Improving customer experience by integrating services across eco system of connected healthcare

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Shiva Panchatcharam

SVP - Service Delivery APAC
Sutherland HC

Scaling Up RPA

12:20 PM - 12:20 PM Networking Lunch

Progressing to the Next Level of Intelligent Automation

1:20 PM - 2:00 PM Case study: Integrating RPA With Cognitive Computing in the Legal Industry

Stephen Poor, Chair Emeritus, Seyfarth Shaw LLP
Many organizations are trying to make RPA ‘smarter’. The focus is now shifting towards how to assist the delivery of intuitive decision making capabilities that cognitive technology enables. With a lot of uncertainty in this space, Seyfarth Shaw LLP (USA), the first law firm in the world to implement robotic and cognitive technology into business functions, will run you through their journey to provide tangible takeaways around:
· How RPA has cut the customer data migration process into various systems from 35 minutes to 4.5 minutes
· Enabling machine learning to structure volumes of unstructured organizational data for client & due diligence practices
· Overcoming challenges with integrating both these technologies into the IT architecture
· Developing a control framework that enables continuous improvement of these technologies

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Stephen Poor

Chair Emeritus
Seyfarth Shaw LLP

Progressing to the Next Level of Intelligent Automation

2:00 PM - 2:40 PM Panel Discussion: Assessing the Next Generation Automation Innovation: Surf, Swim, or Sink

RPA is no longer on the bleeding edge. Businesses not up to date with RPA will find themselves falling behind even further as the wave of automation, cognitive, and artificial intelligence washes over them.This open discussion will enable you to:
Identifying ‘out-of-the-box’ applications for existing technologies, and maximise the potential of what you already have
Building a set of requirements for the next generation of solutions to remain competitive long-term

Progressing to the Next Level of Intelligent Automation

2:40 PM - 3:10 PM Afternoon Networking & Refreshment Break

Progressing to the Next Level of Intelligent Automation

3:10 PM - 3:50 PM Case study: The Next Big Thing in Automation: Developing Cognitive Capabilities for Better Decision Making

While most organizations have understood the value of robotics and are at varied stages of their journey, where does anorganization go from here and what does the end goal look like? This session will address these questions and provide insightsaround:
· Where you need to develop cognitive capabilities to enhance your business decision making
Digging into the power of data and algorithms behind your machine learning frameworkfor advanced results
Examples for Natural Language Process (NLP) enhancing business performance

Progressing to the Next Level of Intelligent Automation

3:50 PM - 4:30 PM Panel Discussion: Does RPA Mean the End of Outsourcing?

Moorthy LG, Senior Vice President Global Head - Global Business Services, Olam International Ritesh Sarda, Chief Information Officer, Sunlife Financial Hong Kong
· Understanding the limitations of RPA, and whether outsourcing would remain the preferred alternative for back office processes
· Establishing how far you can go into RPA as an organisation before a fundamental revision of sourcing models and strategies is required

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Moorthy LG

Senior Vice President Global Head - Global Business Services
Olam International
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Ritesh Sarda

Chief Information Officer
Sunlife Financial Hong Kong

Progressing to the Next Level of Intelligent Automation

4:30 PM - 5:10 PM Panel Discussion: Avoiding the Common Mistakes in RPA Implementations and Reasons for Unsuccessful Deployments

Rajan Kumar Upadhyay, Principal Architect, DHL Rae Amarullah, Director, Upstream SC Planning and Data Analytics & Reporting, Schneider Electric Abhishek Verma, Vice president & APAC Lead - Operational Excellence, Credit Suisse
According to the recent statistics, 30% of RPA implementations end up being unsuccessful. In this session, the panelists will cover some key implementation challenges and reasons for failure such as trying to automate the end-to-end process instead of starting simple, thinking solely of short-term gains and not investing in the future, putting people strategy later, etc, and discuss how to initiate actions to drive success.

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Rajan Kumar Upadhyay

Principal Architect
DHL
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Rae Amarullah

Director, Upstream SC Planning and Data Analytics & Reporting
Schneider Electric
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Abhishek Verma

Vice president & APAC Lead - Operational Excellence
Credit Suisse

Progressing to the Next Level of Intelligent Automation

5:10 PM - 5:10 PM Closing Remarks from Chairperson & Close of Conference Day Two