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CONFERENCE DAY ONE

8:00 AM - 9:00 AM Morning Coffee & Registration

9:00 AM - 9:10 AM Opening Remarks from the Chairperson

BUILDING YOUR RPA STRATEGY

9:10 AM - 9:50 AM RPA as a Game Changer in Value-Added Business Transformation

  • Preparing your organisation for RPA implementation
  • How can organisations maximise the full potential of RPA?
  • The road ahead: Accelerating RPA adoption in the enterprise

  • Overview of current RPA projects and milestones achieved to-date
  • Recapping project challenges encountered and effective resolutions
  • Developing a flexible, agile strategy to address and overcome RPA implementation hurdles
  • Setting performance benchmarks, metrics, timelines to evaluate the progress of your RPA projects

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Bhaskar Katta

Regional Chief Operating Officer
ANZ
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George Papp

Executive Director, Head of Core Banking Technology
DBS Bank

10:30 AM - 11:00 AM Speed Networking & Morning Refreshment Break

  • Defining key criteria in process selection based on the level of complexity, human intervention and frequency of tasks
  • Reviewing existing processes and shortlisting the right processes to automate to achieve the greatest ROI
  • Process redesign: Defining clear and well-established rules and identifying exceptions

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Matthew Taloni

Head of Workflow Automation
Prudential Corporation Asia
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Rajeev Jain

Vice President, Global Operations Centers Organization, Business Transformation
HP

11:40 AM - 12:20 PM The Best of Both Worlds: Building an Effective Outsourcing-RPA Strategy

  • How has the rapid growth of RPA redefined your organisation’s outsourcing models and strategies?
  • To RPA or to outsource transactions: Deciding the best option and strategy mix for optimal cost and operational efficiencies
  • Deploying RPA: Evaluating the costs, benefits and risks of building in-house capabilities vs. utilising BPOs

12:20 PM - 2:00 PM Networking Lunch

During this part of the summit, delegates will get the opportunity to select 2 topics of their choice for 40 minutes each. Discussion groups are deliberately kept small to ensure that all delegates get the opportunity to ask their most pressing questions, thereby guaranteeing a perfectly tailored experience

INTERACTIVE ROUNDTABLES


ROUNDTABLE A

2:00 PM - 3:20 PM Discovering the Right Enterprise Process to Accelerate RPA Adoption (Reserved for Edgeverve)

ROUNDTABLE B

2:00 PM - 3:20 PM Extracting & Translating Data for RPA Implementation

Kim Yee Tang, Director, Technology & Architecture Office, Singtel

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Kim Yee Tang

Director, Technology & Architecture Office
Singtel

ROUNDTABLE C

2:00 PM - 3:20 PM Empowering Employees to Innovate in the RPA Adoption Journey

Nigel Lim, Regional IT In-Charge, Mitsubishi Corporation

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Nigel Lim

Regional IT In-Charge
Mitsubishi Corporation

Discover how Singtel achieved 20% Productivity Improvement in their 1st Phase of RPA Implementation and how RPA Contributed Between 40-90% Efficiency Gains in Dell Technologies's Shared Services Centres

RPA PROJECTS SHOWCASE


3:20 PM - 3:50 PM Afternoon Refreshment Break


3:50 PM - 4:30 PM Leveraging RPA to Drive Service Delivery Transformation & Productivity Improvements

Singtel achieved 20% Productivity Improvement in their 1st Phase of RPA Implementation.
Kim Yee Tang, Director, Technology & Architecture Office, Singtel
  • Revisiting Singtel’s RPA journey: Identify areas of RPA application, project objectives and targets
  • A look at how RPA is driving service delivery transformation and operational excellence in Singtel: From raising change ticket to customer order processing and billing for enterprise customers
  • Steps to ensuring RPA integration with existing legacy systems
  • The road ahead: Building an in-house Centre of Excellence in robotics

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Kim Yee Tang

Director, Technology & Architecture Office
Singtel

4:30 PM - 5:10 PM Future-Proofing 30+ Shared Services Processes in Dell with RPA

RPA Contributed Between 40-90% Efficiency Gains in Dell EMC’s Shared Services Centres
Umesh NV, Senior Director, Global Business Services, Dell Technologies Tilak Banerjee, Director, Global Business Services, Dell Technologies
  • Deciding between end-to-end process integration or partial integration with RPA
  • Dell’s step-by-step framework on automating over 30+ shared services processes such as the employment offer letter process involving more than 15 different IT systems
  • Dell’s real-time project tracker and dashboard: Tracking the effectiveness of RPA projects with key metrics of Full-Time Employees (FTEs) reduction, cost savings and more

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Umesh NV

Senior Director, Global Business Services
Dell Technologies
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Tilak Banerjee

Director, Global Business Services
Dell Technologies

5:10 PM - 5:15 PM Closing Remarks from Chairperson & End of Conference Day 1