Conference Day One – Tuesday 5 December 2017

8:00 AM - 9:00 AM Morning Refreshment and Registration

9:00 AM - 9:00 AM Opening Remarks from the Chairperson

Joint plenary sessions with AI for Enterprise Asia Summit Harnessing Your Competitive Advantage with RPA & AI

9:10 AM - 9:50 AM Keynote: Leveraging RPA & AI as Strategic Tools to Scale Up Your Business

This session will help you understand RPA & AI, what they are and what they are not, and exactly how RPA & AI can help you drive business growth and business scalability.
  • Analysing key trends, emerging technologies and the current outlook of RPA & AI
  • Understanding the link between RPA & AI – RPA before AI or RPA with AI?
  • Accelerating your strategies to maximise the benefits of RPA & AI

Joint plenary sessions with AI for Enterprise Asia Summit Harnessing Your Competitive Advantage with RPA & AI

9:50 AM - 10:30 AM C-Suite Keynote Panel: Developing Strategic RPA & AI Roadmaps to Build Your Competitive Advantage in a World of Disruptions

Céline Heissat Le Cotonnec, Chief Data & Innovation Officer, AXA Singapore Lawrence Wee, Chief Data Scientist, Zuellig Pharma Ritesh Sarda, Chief Information Officer, Sunlife Financial Hong Kong Ramesh Narayanaswamy, Group Chief Information & Operations Officer, CIMB
· Evaluating existing processes to determine where RPA & AI fits in your organisational blueprint
· Going beyond just ROI and showcasing how it is crucial for business competitive advantage sustainability
· Building in-house capabilities vs. Engaging external vendors – Choosing the service delivery model that best fits your organisational needs and processes
· Future-proofing your business – Leveraging on RPA & AI to build market leadership

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Céline Heissat Le Cotonnec

Chief Data & Innovation Officer
AXA Singapore
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Lawrence Wee

Chief Data Scientist
Zuellig Pharma
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Ritesh Sarda

Chief Information Officer
Sunlife Financial Hong Kong
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Ramesh Narayanaswamy

Group Chief Information & Operations Officer
CIMB

Joint plenary sessions with AI for Enterprise Asia Summit Harnessing Your Competitive Advantage with RPA & AI

10:30 AM - 10:50 AM Speed Networking

Joint plenary sessions with AI for Enterprise Asia Summit Harnessing Your Competitive Advantage with RPA & AI

10:50 AM - 11:20 AM Morning Networking & Refreshment Break

Joint plenary sessions with AI for Enterprise Asia Summit Harnessing Your Competitive Advantage with RPA & AI


11:20 AM - 1:00 PM Interactive Roundtable Discussion Groups

Delegates will get the opportunity to select two topics, each led by an expert for a 40 minutes discussion. Discussion groups are deliberately kept small size of 10 people to ensure that all delegates get the opportunity to ask their most pressing questions, thereby guaranteeing a perfectly tailored experience.

For early-stage adopters:
Roundtable A: Developing the Right Strategy to Drive Successful RPA Adoption
Roundtable B: Justifying the ROI of RPA for Buy-in from Business, IT and Finance
Roundtable C: Identify the Processes to Automate and Design Pilot Trial
Roundtable D: RPA Vendor Assessment & Selection

For mature-stage adopters:
Roundtable E: Scaling up RPA Regionally & Globally
Roundtable F: Developing RPA CoE to Centralise Automation Activities
Roundtable G: Establishing Governance and Building a Pipeline of RPA Projects
Roundtable H: Sourcing & Retraining Your Manpower for RPA Deployment
Roundtable I: Realizing Greater Value by Achieving Intelligent Automation

Joint plenary sessions with AI for Enterprise Asia Summit Harnessing Your Competitive Advantage with RPA & AI

1:00 PM - 1:00 PM Networking Lunch

Implementing RPA for Cost Reduction, Efficiency Gain and Customer Satisfaction Improvement

2:00 PM - 2:40 PM Case study: Building a 100% In-house Team vs. Outsourcing: Olam’s Adoption Path and Plan to Grow RPA

Moorthy LG, Senior Vice President Global Head - Global Business Services, Olam International
· Understanding the key benefits in building internal RPA capacity
· What are the limitations of the fully in-house team, in scalability, sustainability, stability and long-term saving
· Lessons learned from developing and managing a in-house team and the talent supply challenge in Asia

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Moorthy LG

Senior Vice President Global Head - Global Business Services
Olam International

Implementing RPA for Cost Reduction, Efficiency Gain and Customer Satisfaction Improvement

2:40 PM - 3:20 PM Case study: Credit Suisse’s Technology Infrastructure Automation Journey to Reduce Cost by 700K/Year and Improve Efficiency by 40%

Prashant Bivalkar, VP, Technology Infrastructure Automation and Service Optimization Lead , Credit Suisse
· Understanding the key challenges in designing, engineering and delivery of automation solutions
· Combining different automation methodologies from commoditized use cases (Runbook/Self Service/Self-Heal) to intelligent automation (RPA/AI/NLP)
· Lessons learned from adopting RPA in complex processes such as Major Incident Management, General Council Tape restores for litigations, Service Desk functions etc.

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Prashant Bivalkar

VP, Technology Infrastructure Automation and Service Optimization Lead
Credit Suisse

Implementing RPA for Cost Reduction, Efficiency Gain and Customer Satisfaction Improvement

3:20 PM - 3:50 PM Case study: Transforming Supply Chain Operations to Deliver Lean Inventory Management, Better Customer Satisfaction and Higher Efficiency

Rajan Kumar Upadhyay, Principal Architect, DHL
· Assessing RPA solution capability and ensuring alignment with commercial business requirements
· Automating processes such as email communications, order processing, and inventory monitoring to reduce the need for constant manual oversight of these activities
· Developing machine intelligence and improving deficiencies to make sure products flow in an efficient, cost-effective, and timely manner

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Rajan Kumar Upadhyay

Principal Architect
DHL

Implementing RPA for Cost Reduction, Efficiency Gain and Customer Satisfaction Improvement

3:50 PM - 4:20 PM Afternoon Networking & Refreshment Break

Implementing RPA for Cost Reduction, Efficiency Gain and Customer Satisfaction Improvement

4:20 PM - 5:00 PM Case study: How SMEs or Small Operation Teams can Maximize the Benefit of RPA with a Limited Budget and Resources

Matthew Crockett, Director - Finance & Technology, Crown World Mobility
With 5000+ employees spreading across 250 offices and 55 countries, Crown World Mobility was facing some unique challenges when they started to launch RPA from their Hong Kong shared services center which specializes in outsourced Financial Services and local billing on behalf of the Crown group for key account client engagements. The team provide clients with simpler and more efficient, cost effective solutions, to meet a complex mix of global and local needs with operational excellence and schedule adherence.
As a partially automated environment already with macros and file imports, without the advantage of scale of the much larger MNC companies, this lean and highly focused team with limited resources had to think out of the box in order to be quickly successful with RPA. With the help of a small consulting firm and free RPA software, within 3 months of initiating the project, Crown has successfully implemented RPA and achieved a return on investment in quality, cost and employee engagement. This case study will examine how small and medium-sized enterprises can implement RPA successfully with a limited budget and resources, plus a dash of creativity.

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Matthew Crockett

Director - Finance & Technology
Crown World Mobility

Implementing RPA for Cost Reduction, Efficiency Gain and Customer Satisfaction Improvement

5:00 PM - 5:40 PM Case study: Digitalising the Credit Processes of Runners and Repeaters to Kill Lower Order Work and Free up Resources for Higher Order Work

Subir Chandra, Senior VP, T&O COO, DBS Bank
· Identifying the pain points in the credit processes for both customers and staff
· Adopting RPA to free up the staff for value adding work such as client data analytics and relationship management
· Case study of recent RPA initiatives

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Subir Chandra

Senior VP, T&O COO
DBS Bank

Implementing RPA for Cost Reduction, Efficiency Gain and Customer Satisfaction Improvement

5:40 PM - 5:40 PM Closing Remarks from Chairperson & Close of Conference Day One